Building facilities and information

• You are welcome to relax in our public spaces during opening hours. Tables in our café bar may be limited during busy periods and some tables may be reserved at certain times. We also have tables available with charging points in our gallery space which are free to use during our opening hours.
• There is free wifi available throughout the building. Please request the password from the front desk or cafe.
• Water is available from our cafés and you are welcome to refill your water bottle.
• Our individual toilet cubicles are open for the public to use and are cleaned once daily.
• Our customer service team can make emergency calls for you.

• Lift access to the lower floor of the library and to the studio entrance is available by platform lift just past the front box office desk on the left hand side.
• Lift access to the first floor auditorium is available by passenger lift at the far end of the ground floor next to the café.
• There is a small convertible step lift for access to the White Room at the far end of the ground floor.
• Access to upper floors including the top floor rehearsal room and full access to the first floor bar is currently by stairs only.

• All of our performance spaces, including the Gallery, Studio and Main auditorium, are accessible for wheelchair use.
• The main theatre (Bill Hugonin Auditorium) has a maximum of three wheelchair spaces, all located on Row A nearest to the main entrance. These spaces are convertible to allow a maximum of 3 wheelchair users or a combination of 2 wheelchair users plus carers to view the performance.
• The studio has one wheelchair space reserved as standard on the front row. However, if bookings allow, the entire front row is removable to allow for additional wheelchair spaces (up to a maximum of 5 or 3 plus carers).
• Wheelchair users should contact the box office to discuss their seating requirements and purchase these seats if a first-time attender. If you would like to transfer from your wheelchair into a seat, please contact us ahead of the performance and we will be happy to arrange this for you. Transfers can be made to any seating on Row A or the end seats on Row B. Regular attenders will be offered the ability to book online following their first visit.
• If you are bringing a companion with you, we can offer a ticket for an essential companion, subject to proof if required. This can be booked through the box office on your first visit. Subsequent visits can be booked online with an automatic reduction in price.
• Additionally, you can phone our box office on 01665 660550 to make access arrangements, but please note that staff may be unable to answer the phone during busy periods.

• There is one accessible toilet which also includes baby changing facilities on the ground floor.
• There is one set of male toilets on the ground floor which has a cubicle and urinals and one set of female toilets which has 3 cubicles.
• On the first floor there are male and female toilets available in the bar area. The male toilet has 1 cubicle and urinals and the female toilets have 8 cubicles.
• For visiting performers there are also toilet facilities located backstage for each performance space.

• Baby changing facilities are located in the accessible toilet on the ground floor.
• Parents are welcome to breastfeed wherever they choose.
• We have regular parent and baby screenings in our cinema, please check for timings.
• There is room to leave push chairs outside our performance spaces.
• The café can provide hot water.

Alnwick Playhouse provides a range of relaxed performance and screening offers. Where possible they will include access to a quiet space if you need to take some time out.

This space may vary in location depending on activities in the building that day.

• Hearing induction loops support customers with hearing aids that are switched to the T setting. We have audio induction loop systems at our box office and in our studio.
• Customers with hearing aids may also want to take advantage of the infra-red amplification available in our main auditorium. Please request a headset or receiver for these services from our box office.

• Some films and theatre shows may contain flashing imagery and strobing.
• Where this is the case, information will be provided in advance via in-venue signage, our website or advance email information relating to theatre show bookings.

The building layout is as follows:

Ground floor

• Box Office for all tickets and enquiries
• Café bar with takeaway food options
• White Room 

Lower ground floor

• Studio entrance (via stairs or platform lift)
• Library entrance (via platform lift)

First floor

• Gallery
• Bar
• Main theatre (Bill Hugonin Auditorium) entrance

Second floor

• Rehearsal room